PlayStation

Console refused to read discs after 14 months. Sony quoted repair price almost equal to a new console. Built to fail.

Accidental purchase made on my console. Didn't even start the download. Contacted support within 15 minutes. 'All sales are final once purchased'. The anti-consumer policies here are unmatched.

Their chat bot is programmed to waste your time until you give up. Waited 1 hour to get told 'agents are currently unavailable, please try again during business hours' during Monday afternoon.

Everything about modern PlayStation is designed to bleed customers dry. Microtransactions, expensive accessories, zero customer support.

Console bricked after the latest firmware update. Safe mode won't even restore it. Support wants full repair price even though THEIR update broke the device!

Sony's support agents are rude, unhelpful, and terminate chats whenever a real question is asked. Worst customer service experience of my life.

Denying refunds on broken games while taking a 30% cut is shameful. Sony needs to adopt Steam's refund model immediately.

Paid $70 for Concord, game gets shut down in two weeks, took them a month of fighting to actually process the store credit. Joke of an organization.

DualSense controller started having terrible stick drift after barely 3 months of light use. Sent it to Sony for warranty repair, waited 5 weeks, and they sent it back unrepaired claiming 'accidental customer damage'. Complete scam.

The PS5 Pro price tag without a disc drive or stand is an insult to every loyal PlayStation gamer. Greed will be the downfall of this brand.